IMPORTANT NOTICE:
RajaCraft.com is a business-to-business (B2B) Online Marketplace for Indonesian arts and crafts products. Normally, minimum order quantities will apply, however, in the case of antiques and paintings we are willing to process individual consumer orders. Transactions that do not meet the minimum order quantity may be subject to additional handling and processing fees.

It is important to remember that each transaction is unique and the terms and conditions of a specific order will be determined between the buyer and suppler during the course of the communication.

MINIMUM ORDER QUANTITY:
One 20 foot container is our stated minimum order quantity. If you are interested in ordering less than the stated minimum quantity, special service fees may apply. Please inquire for more information. It is important to remember that each transaction is unique and the terms and conditions of a specific order will be determined during the course of the communication.

PRICING - FOB BASIS:
All prices posted on the website on a FOB (port of departure) basis. FOB pricing is based on the standard minimum order quantity (one 20 foot container). Please inquire if you are interested in ordering less than the minimum. We may be able to help, but special service fees may apply.

ORDER / INQUIRY PROCESS:
We start with an "Inquiry Process" as it is very unusual for a buyer to order directly without posting specific questions first. Our "Inquiry List" is similar to the "Shopping Cart " feature of a traditional business-to-consumer (B2C) e-commerce site like Amazon.com. Through a series of communications between the member buyer, member vendor and RajaCraft.com, a final order will be determined and agreed upon.

After you register you may specify the items of interest to you with our online inquiry system. You are able to add items and quantities desired to a "inquiry list". This starts the process as we must submit your inquiry to each vendor to get answers to any specific questions you may have.

RajaCraft.com filters all communications to facilitate an accurate and speedy communication cycle time. A buyers final order must be placed directly with the vendor.

PURCHASE ORDER:
We are working on a online Purchase Order system and expect it to be complete by the end of March 2001. Then the buyer will be able to execute PO's on the RajaCraft.com Marketplace platform. Until then the buyer must submit a PO to the vendor ... sorry for the temporary inconvenience.

INVOICING:
RajaCraft.com Marketplace suppliers will invoice buyers directly.

PAYMENT:
The customary method of settlement for import/export transaction is by telegraphic transfer (TT) or letter of credit (LC). The supplier will normally require a 50% deposit to accept the order and start production. The is partly to mitigate the risk of default by the ordering party and to provide working capital to start production of the order. When the order is complete, the balance of 50% of the payment is due to be transferred before the export shipping documentation is processed. Once the final payment is received, the good will be process for export and shipped.

CONSOLIDATION (ANOTHER IMPORTANT NOTE):
RajaCraft.com does not guarantee that orders from multiple vendors can be consolidated. What does this mean? As a Online Marketplace, RajaCraft.com has a many vendor members that are geographically dispersed throughout Indonesia. If you order several things from a vendor in Bali and a few things from a vendor in Yogya, it may not be economically feasible to consolidate those items into one order and one shipment for due to difficult logistics. I proposes less of a problem if the vendors are located in the same general area (i.e. Bali), but this may still present problems in terms of synchronizing production lead-times and delivery dates. This must be considered on a case by case basis. You will be able to see the vendor name for each product in the "Inquiry Process" and this will alert you to a possible consolidation challenge.

If you are interested in a product that you can't find in our marketplace, let us know and we will be able to find it for you or have it made.

Once again, we are not a trading company. The prices we offer trading community member are the FOB prices of our vendors as defined above (unless otherwise specified) and we charge the vendor a transaction commission to support the trading community operations.

For shipping info please go to the shipping section of the services menu.

If you have more questions about the ordering process please contact us at info@RajaCraft.com